At 365Parcel.com, we strive to offer the best service possible. If you need to cancel a booking, please be aware of the following terms:
Cancellation Timeframe:
Cancellations must be requested at least 24 hours before the scheduled pickup time to qualify for a full refund.
Cancellations made within 24 hours of the pickup time will be subject to a 50% charge of the service fee.
Cancellation Method:
To cancel a booking, please contact our customer support team via email at info@365parcel.com or through your account dashboard.
Non-Cancellable Services:
If the parcel is already in transit, cancellation may not be possible. Please consult with our support team for assistance.
Processing Time:
Approved cancellations will be processed within 5-7 business days.