We provide convenient real-time tracking tools through our website and mobile app. Simply enter your tracking number to find out the current location of your parcel.
In case of delay, we will inform you promptly about the status of your parcel and take all possible measures to minimise the waiting time. You can contact our support team for more information.
If your parcel is lost or damaged, please contact our support team immediately. We will provide compensation or reimbursement and help resolve the situation.
If you need to change your shipping address, please contact our support team as soon as possible. We will endeavour to make the change before the parcel is in transit.
If you want to cancel the shipment, please contact our support team as soon as possible. We will endeavour to cancel the shipment before the parcel is dispatched.
If you are not receiving notifications, please check your spam folder in your email and make sure your tracking number is correct. You can also contact our support team for clarification.
We use secure packaging and provide parcel insurance to protect against loss and damage. Our team also scrutinises all stages of delivery to ensure the safety of your items.
We recommend using strong packaging materials to protect the contents. Make sure the packaging is securely closed and labelled.
If you need to change your payment method, please contact our support team before sending your parcel. We will help you update your payment information.
Parcels are usually kept at the delivery point for 7-14 days. After that, they can be returned to the sender. Please make sure you pick up your parcel on time or contact us to extend the storage period.
If you have a service complaint, please contact our customer service team or use the feedback form on our website. We will carefully consider your feedback and take the necessary steps to improve the service.