At 365Parcel.com, we are committed to providing reliable delivery services. Refunds are available under the following conditions:
Service Issues:
If there is a failure in our service (e.g., package not delivered as scheduled or loss/damage during transit), customers are eligible for a full or partial refund based on the case details.
Eligibility for Refund:
Refunds are applicable if 365Parcel.com fails to deliver as per the agreed terms. Claims must be submitted within 7 days of the scheduled delivery date.
Packages containing prohibited items, insufficient packaging, or incorrect delivery addresses are not eligible for refunds.
Refund Request Process:
To request a refund, please contact customer service at info@365parcel.com with your booking details and reason for the request.
Processing Time:
Refunds, once approved, will be processed within 7-10 business days. Payment processing times may vary depending on your bank or payment provider.